Yes, you can return or exchange your order within 14 days of receipt. During the month of December, this period is exceptionally extended until January 5th to facilitate your end-of-year shopping.

To request a return or exchange, a dedicated form is available by clicking here . You will need to fill out all necessary information. Returned or exchanged products must be returned in their original condition (including packaging, instructions, and accessories). In case of return, shipping costs are the responsibility of the customer , and a tracking number must be provided to ensure the proper delivery of the package.

We accept multiple payment methods through our service provider Shopify Payments. You can pay for your order by credit card, Visa, Mastercard, American Express, as well as Apple Pay and PayPal.

All payments are secured to ensure a reliable and protected transaction.

Our processing times may vary slightly depending on order volume. We always do our best to ship quickly, but sometimes we experience temporary delays.

We regularly update our delivery times to reflect the current situation. If, exceptionally, your order has not been shipped within the timeframe indicated at the time of purchase and you have an emergency, please do not hesitate to contact us. We will do our best to find a solution.

If your package is unusually delayed, lost, damaged, or marked as delivered when you haven't received it, start by checking your package tracking using the link provided in your shipping email. This will give you the latest delivery information.

For any persistent issues, we recommend contacting the carrier directly, who will be able to provide you with more details about the package delivery. You can also contact us using our contact form, and we will do our best to help you resolve the issue.
On the other hand, if the error comes from an incorrect or incomplete address entered during the order, the processing and re-delivery costs will be borne by the customer. We therefore advise you to check your information before validating your purchase.

We design our products with care, but like any object, they can break if dropped or impacted.

If your purchase has been damaged, please contact us via our contact form by clicking here to explain the situation. Depending on the circumstances, we may be able to offer you an appropriate solution, such as a repair, part replacement, or a discount on a new purchase.

We also encourage reuse and repair to extend the life of our creations. Feel free to write to us; we'll do our best to help!

This happens very rarely, but there are two solutions:

The email is in your spam folder! Check it, and if it is, tell your email address that this email address is not spam.

If it's not in your spam folder... there may have been an error with your email address. Contact us by clicking here and we'll check together if the email address on the order is correct.